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SHIPPING & DELIVERY
We offer free shipping on all orders over $500. Shipping charges are 4% of the total for orders that do not qualify for Free Shipping (under $500).
We currently ship the majority of our items from our French warehouse Monday through Friday using FedEx International Express shipping with standard delivery time of 2-4 business days. We begin to process your order as soon as it is placed and due to the time difference, we are sometimes unable to cancel or change your order.
We also ship some of our items from our warehouse in Virginia using FedEx Ground shipping Monday through Friday with standard delivery time of 3-5 business days. Items shipping from Virginia include all Comforters, Pillows, Decorative Pillows by Iosis and more.
If your order contains items that will ship from both of our warehouse locations, you will receive tracking information for all packages separately.
At this time, we are only able to ship to the United States and Canada.
For expedited shipping, please call Customer Service at 1-800-322-3911 EXT 333 to process over the phone.