Yves Delorme Outlet Return & Exchange Policy

EXCHANGE POLICY

All discounted merchandise available through The Outlet is non-returnable unless there is a manufacturer defect or shipping error. Exchange only.

We want you to love your Yves Delorme items as much as we do. If you are not satisfied with your online purchase, you may contact us within 30 days of receipt of purchase for an exchange, minus the shipping, handling, or other charges. All items must be in original packaging. We cannot accept returns or exchanges of items that have been washed. We are not responsible for items that are returned by carriers other than our generated return shipping labels.

Please drop off return or exchange packages with the provided label at any FedEx location. Once FedEx scans the package and it reaches our warehouse, our Customer Service Team will verify the contents and customer information. To initiate the exchange process, customers must place a new order before receiving a return label for the original items. Once the original items are received and verified, the refunded amount will be credited to the original payment method.

We can only provide return labels for US addresses. The customer is responsible for arranging return shipments from Canada to our below address:

Yves Delorme Returns

3705 Dobleann Drive

Charlottesville, Virginia 22911

We make every effort to provide accurate photographs and detailed descriptions of our products on the outlet website. However, if you have questions about an item, or if you would like to request a fabric swatch, simply contact customer service at 1-800-322-3911 or customerservice@yvesdelorme.com

Items purchased online through the Yves Delorme Outlet, at usa.yvesdelormeoutlet.com, may not be returned or exchanged at Yves Delorme retail or outlet stores.

ORDER CANCELLATION

We begin to process your order as soon as it is placed online. If you need to make any changes or cancel your order before it ships, please contact customer service as soon as possible at 1-800-322-3911 or customerservice@yvesdelorme.com. Please be aware that once your order has shipped, it cannot be changed or cancelled.

RETURN INSTRUCTIONS

If you would like to exchange an item, please contact our customer service representative at 1-800-322-3911 or customerservice@yvesdelorme.com

We will then provide you with a return authorization number and the return address information. In instances of incorrect or damaged items, we will provide you with a return label.

Please include your Delivery Note or a copy of your Order Confirmation for proof of purchase with your returned merchandise.